Vitria Technology, Inc. | Professional Service Offerings

+ Implementation Success

Do you want your Vitria solution to be the most successful implementation possible?

Our Implementation Success Services provide everything you need to meet your objectives.

Depending on your specific needs, Vitria Professional Services offers:

	Expert architectural advice
	Skilled and certified implementation resources
	Traditional management consulting or complete project delivery
	Application support outsourcing

Vitria’s Implementation Success Services offering includes the following components:

1. Architecture Design & Review

2. Initial BusinessWare Installation

3. Project Planning & Reviews

	Review current IT architecture for best positioning, configuration and use of Vitria technology
	Create environemnt strategy
	Identify architectural challenges
	Recommend architecture standards and best practices
	Identify Performance Banchmarks
	Produce Architecture Design Document

	Create environments
	Install Vitria products and other required software
	Test and validate environments
	Create installation and configuration scripts
	Document installation
	Document environment standards
	Document environment maintenance procedures

	Review system architecure, design and infrastructure plans
	Assist with project plan estimation and design
	Review project schedule and issues
	Identiry risks and recommend remedation and other auctions
	Assist with issue resolution
	Recommend and necessary modifications to design or approach

4. Design & Development

5. Test Preparation & Execution

6. Pre-Production Review

	Review technical requirements for completeness
	Review exception handling for completeness
	Endorse development processes and practices
	Produce detailed technical designs
	Develop components
	Lead code review

	Unit Test components
	Assist in designing Integration and UAT test plans
	Execute Integration and UAT tests
	Fix defects
	Design Performance & Tuning Test Plans
	Execute Performance & Tuning tests
	Oversee Production Deployment
	Review testing results

	Assess project readiness for go-live
	Review infrastructure plans
	Review cut-over, contingency, reversion and failover plans
	Assist with issue resolution
	Recommend any modifications to implementation approach

7. Go-Live Suppport

8. Post-Production Support

9. Product Training

	Provide on-site support during go-live
	Resolve technical issues
	Expedite issue resolution
	Coordinate with Vitria technical support
	Coordinate with Vitria Professional Services and senior management
	Provide status updates

	Maintain environments
	Review implementation results
	Assist with issue resolution
	Identify new opportunities to extend or improve solutions
	Capture client feedback for incorporation into Vitria product and solution design process

	Provide product training
	Provide review and certification

+ ZDT Services

Zero Down Time™ (ZDT) Services: Is your Vitria solution bulletproof?

Creating robust Service-Oriented Architecture (SOA), is a complex, multi-faceted endeavor. Vitria’s Zero Down Time™ (ZDT) Methodology helps to structure an approach that provides multiple points of defense against outages.

Invest in Exception Path analysis up front
Design for the unkown - handle all exceptions

Use a test harness & testing tools
Conduct Pre-production parallel testing to greatly increase testing robustness

Identify application vital signs and plan to monitor them proactively
Take advantage of powerful new tools to enhance and streamline monitoring

Implement Vitria Best Practices for application maintenance
Be prepared for action with infrastructure and documented, rehearsed recovery strategy

Analyze the degree of availability needed to support the business and determine the necessary tools, including clustering
Don't rely on HA as a substitute for Exception Handling design

Make sure backups are complete and consistent across the entire application
Document, test and rehearse recovery steps

+ Architecture Review

Are you certain your Vitria solution is designed to meet stringent performance and availability requirements? Is your application design optimized for extensibility and maintainability?

Call on an experienced Vitria Professional Services Architect to determine how to get the most from your investment in Vitria technology.

Pre-Production Review

	Assess project readiness for implementation
	Review project artifacts, deliverables, status, and progress
	Review infrastructure plans
	Review performance requirements, testing and tuning plans, and benchmarks
	Review cut-over, contingency, reversion, and failover plans
	Identify risks and recommend mitigations and actions to implement best practices

Production Readiness Review

	Complete Vitria Production Readiness Checklist
	Advise and assist with completing cut-over, contingency, reversion, and failover plans
	Provide on-site support during “cut-over” timeframe
	Resolve technical issues
	Expedite issue resolution
	Coordinate with Vitria technical support
	Coordinate and communicate with stakeholders and senior management

Post-Implementation Review

	Expedite and assist with issue resolution
	Support application stabilization
	Coordinate with Vitria technical support
	Coordinate with Vitria Professional Services and senior management
	Provide status updates
	Maintain Vitria environments
	Review implementation results
	Identify new opportunities to extend or improve solution
	Capture feedback for incorporation into Vitria product and solution design process

+ Performance Engineering

Does your Vitria solution meet Service Level Agreements (SLA’s) and Key Performance Indicators (KPI’s)? Would you like to fine-tune your application to maximize hardware efficiency?


Project Phase	Key Performance Related Activity

Initiation	1. Capacity Assessment - Gather and document performance requirements and perform an initial assessment of capacity needs.

Design	2. Performance Approach Review - Review the project technical approach to insure that the performance requirements can be met.

Implementation	3. Performance Validation Test - Test an early prototype of the solution to validate the performance early in the implementation cycle.

Test	4. Performance Modeling Test - Create a complete model of the performance of the solution. 5. Application Tuning - Tune the configurable parameters of the solutions. 6. Supporting System Tuning - Optimize supporting elements such as database, LDAP and integrated systems by analyzing the performance test data. 7. Performance Refactoring - Identity and implement specific changes required to meet performance requirements. 8. Performance Acceptance Test - Conduct a performance test that demonstrates that the solution meets all performance criteria.

Deploy	9. Production Performance Monitoring - Establish ongoing monitoring that will identify performance degradation.