Exception Manager™

Feature-Benefits

Feature	Benefits
Complete Exception Resolution Lifecycle	Dramatically reduces labor-intensive resolutions Lowers TCO with a single unified tool for entire lifecycle
Manage Exceptions Across your Enterprise	Resolves exceptions across your enterprise, not just within a specific application Leverage existing assets Non-intrusive
Business Analyst-friendly Modeling Tool	Empowers Business Analysts Reduces dependency on IT for process changes Ensures accuracy of business processes Agile modeling supports faster time to market
Automated Exception Resolution	Eliminates delays and costs for avoidable offline manual resolutions Frees available staff for other work Improves consistency and accuracy of resolutions
Assisted Exception Resolution	Reduces delays and manual effort for required offline manual resolution Reduces errors in manual resolutions
Role-based Modeling	Enhances ease-of-use with in-context user interfaces Supports direct collaboration between different groups Manages versioning and release
Many means of Exception Capture	Identifies and resolves exceptions from many sources including Files, Databases, Enterprise Applications, and more Rapid integration with exception sources quickly demonstrates value
Policy-based Exception Classification and Resolution	Eliminates delays for offline review Improves resolution consistency and increases accuracy Policies are easily adjusted to respond to change
Model and Knowledge Repository	Enables re-use of processes and other metadata Provides a mechanism to monitor and govern policies Maximizes process efficiency
Advanced Visualization	Enables top-down, end-to-end visibility into the entire business process Improves visibility into the details of business processes Achieves process agility and control