| Full Lifecycle Management |
Complete tracking and control for the full lifecycle of exceptions, from intake to resolution to auditing.
- Take a comprehensive, systematic approach to all stages of exception resolution
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| Many Means
of Exception Capture |
Capture exceptions via web services, application adapters, file transfer, or messaging middleware.
- Resolve exceptions from any application, web service, database, integration product, or BPM/workflow product
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| Exception Dictionaries with Management Tools |
Efficiently create, manage, and modify metadata on error types, document structures, data fields, and validation rules.
- Faster response to future requirements
- Easier to manage and audit
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| Rule-based Exception Classification & Routing |
Apply logic in exception dictionaries to route each exception to an appropriate automated repair handler or workflow user with the required skills.
- No more delays and manual effort for offline review and task assignment
- Greater consistency and accuracy
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| Automated Exception Resolvers |
Apply rule-based logic to instantly fix problems not needing human involvement.
- Eliminate delays and costs for avoidable offline manual resolution
- Free available staff for other work
- More consistent and accurate approach to problem resolution
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| Assisted Exception Resolvers |
Efficiently guide users through exception-specific resolution tasks with context-appropriate data and resolution options.
- Fewer delays and less manual effort for required offline resolution
- Reduces errors in manual resolution
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| Mass Repair |
Allow users to fix hundreds of similar exceptions in a single action.
- Cuts delays, staff time, and costs for offline manual resolution
- Greater consistency and accuracy
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| Data Enrichment |
Augments incoming exception data with related information from other systems.
- Eliminates delays and manual effort from offline data look-ups in other systems
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| User-configurable Dashboards |
Provides operational staff and managers with web-based views of exception status and history.
- More visibility into process status
- Faster identification of systemic problems
- Greater control over resolution activity
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| Comprehensive Logging |
Maintains a complete record of all exception-related actions over the entire exception lifecycle for analysis, troubleshooting, and auditing.
- Faster analysis of exception root causes
- Faster improvements to process effectiveness and efficiency
- Easier auditing for regulatory or business compliance
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