Business Process Management (BPM)
Orchestrating Systems, Services and People

The effectiveness and efficiency of a company’s core business processes are critical to its commercial success.

Efficient Business process management (BPM) can enable new revenue opportunities, reduce operational costs, deliver products and services faster, improve customer service, and improve visibility and control for operational staff, management, customers, and partners.

But business process management become far more difficult as its complexity increases.  As more systems and organizations are involved, more process automation gaps appear, interspersed manual processes are more difficult to orchestrate, and process delays and errors become more frequent.  Tracking the real time status of individual transactions and entire processes can seem nearly impossible when this information is scattered across different locations.

Finally, complex processes can take much longer to modify because of the many interdependencies involved.

The most effective strategy for business process management is to:

	Centralize the process integration logic connecting disparate elements of a business process (systems, services, data, and people) into a single unified environment;
	Capture this logic in a comprehensive visual modeling environment that provides multiple levels of abstraction and allows direct execution of models; and
	Componentize this logic into functional building blocks that can easily be created, documented, reused, combined, maintained, and modified.

Vitria’s BusinessWare was the industry’s first specialized platform to take this approach to business process integration, and has been selected by hundreds of companies worldwide to orchestrate processing of customer orders, insurance claims, supply chain interactions, financial transfers, and other critical transactions.

Key benefits of BusinessWare’s comprehensive approach to business process management include:

	Faster implementation of new business process integration projects
	Faster modification of business processes to exploit new revenue opportunities and respond to other changes in requirements
	More visibility and control of core business processes by managers as well as operational users.

BusinessWare capabilities that make it particularly well-suited to manage complex business process management include:

	Unified environment for modeling and executing all interactions between business applications, web services, operational users, external partners, and other process elements.
	Solution-level modeling for a complete hierarchy of views from the entire process integration solution down to the most detailed information on systems, services, data, and process steps.
	Human workflow management as well as system-to-system automation for complete coverage of complex processes.
	SOA integration capabilities like integrating web services into processes (via industry standards like XML, SOAP, WSDL, and UDDI); exposing process components as services for external use
	Integration of service-oriented, event-oriented, and batch elements in the same process models.
	State management for orchestrating long running multi-step transactions that may take hours, days, weeks, or longer to complete.
	Sophisticated BPM capabilities like nested models, concurrent models, time-based exception management, iterative processes, automatic error handling, and role-based task assignment.
	BusinessWare Rules Engine for capturing, applying, and maintaining a large number of decision rules to be applied to highly structured data.
	Integration with Vitria business process applications for exception management and selected industry-specific business process problems.